1. Intranet
  2. AskIT
  3. Staff
  4. Email, Shared Mailboxes & Distribution Lists
  5. Managing Mailbox
  6. Deleted Items

IMPORTANT: Starting Wednesday 5 November, the Self Service portal will no longer be available to request IT support. Please raise all your IT support requests via the Interim IT Support page or by calling IT on (08) 8302 5000.

Systems up or down

 

How do I manually Empty Deleted Items in Outlook?

  1. Open Outlook
  2. Right mouse click Deleted Items
  3. Click Empty Folder
    empty deleted items
  4. Click Yes on confirmation pop-up
    confirm empty deleted items
    NOTE: Even though the pop-up says the emails will permanently be deleted you still have the 14 day grace period to Recover Deleted Items.

NOTE: Your mailbox size has now been reduced, but will take a little time to reflect this and remove any restrictions.

Further Assistance

If you require further information or assistance, please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.