For some aspects within a mailbox there are several different ways to achieve the same outcome. All of the Mailbox Tips are based on Outlook 365 and the IT Help Desk's recommended method(s). You are more than welcome to complete the desired task which ever way you feel most comfortable with or is available to you. These tips have been chosen by the IT Help Desk for one or more of the following reasons:
To change your email address you must first contact Human Resources (HR) to have your staff record details changed/updated. Once this has been updated and you can see the change on the Personal tab of My Details in the Staff portal, email the IT Help Desk and request to have your email address changed stating that your HR record has already been updated.
NOTE: When your new email address is created a secondary email record is setup using your old name so that your emails won't be lost.
The below can be used on any Outlook client or for Blue Plated Windows devices see Mimecast Outlook Plugin.
Or for step by step instructions (including screenshots) see manage Junk emails page.
In order to request a mailbox increase, whether this be for a Staff member's mailbox or a Shared Mailbox an email needs to be sent to the IT Help Desk containing:
NOTE: It is to the discretion of second level as to whether or not the request is approved. So the more justification you can offer the better.
Or for step by step instruction (including screenshots) on the adding personal contacts page.
Or for step by step instruction (including screenshots) on delete remembered email addresses page.
Or for step by step instruction (including screenshots) on the forwarding email(s) as an attachment page.
Step by step instructions (including screenshots) can be found on the Microsoft help page.
Step by step instructions (including screenshots) can be found on the Microsoft help page.
UniSA's Global Address List (GAL) updates itself at 5:30am ever morning. If you are needing to email an address which was only changed today and are unsure of the new (either recently changed or created) email address to type manually, you can select an ‘All Address Lists’ folder (All Contacts, All Distribution Lists, All Groups, All Rooms and All Users – depending on what category you are after) for a live copy of data available in the Exchange GAL and then search for desired address. The following day the GAL will update itself and you should not have to do this for the email address again.