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IMPORTANT: Starting Wednesday 5 November, the Self Service portal will no longer be available to request IT support. Please raise all your IT support requests via the Interim IT Support page or by calling IT on (08) 8302 5000.

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Calling Guide via Microsoft Teams

Launching for the first time through MS Teams

NOTE: When making a 'Webex Call' from Microsoft Teams it will launch Cisco Webex.

  1. Click Webex option from left hand navigation
  2. Click Give permission when prompted by MS Teams
  3. Click Accept when promoted for Permission request
  4. If prompted regarding Your company has claimed your email domain:
    NOTE: Not all users will receive this prompt.
    • A) Select Delete your original account
    • B) Click Next

Or for step-by-step instructions (including screenshots) see launching through MS Teams for the first time page.

Making a call via Microsoft Teams app

You can call anyone directly from the Microsoft Teams app. (Please note that you may need to give permission before you are able to use the Webex Call menu).

Click the Webex Call option in the navigation bar on the left.

Step by step instructions (including screenshots) see making a call via MS Teams page.

Or a short video is available on the can I make a phone call with Microsoft Teams? page.