Registering your UniSA Student Account with Multi-Factor Authentication

NOTE: It is recommended to complete the initial MFA registration process from your computer web browser as it has a more user friendly interface, and you need to scan a QR Code with your phone during the setup.

1. Download the Okta Verify App on the mobile device you wish to use for MFA
   1. Apple iPhone: https://itunes.apple.com/us/app/okta-verify/id490179405
   2. Android Phone: https://play.google.com/store/apps/details?id=com.okta.android.auth
   3. Don't have a smartphone: Contact the IT Helpdesk for further assistance.
2. On your computer goto the website https://unisa.okta.com
3. Sign-in with your UniSA username and password
4. Click ‘Setup’ under the Okta Verify option
5. This will present you with a QR code you can scan on your mobile device
6. The Okta Verify app should now open on your mobile device
7. Continue through the Welcome and How it works page until you reach the Ways to Verify page. From this page, click the ‘Add Account’ button
8. Choose the account type as Organization
9. If prompted, allow the app access to your camera
10. Position the QR code inside the square on the App to scan the QR code and you will be taken to a page prompting you for push notifications. On this page, select ‘Allow’
11. If your phone prompts for app permissions to do this, select Allow
12. You will now be presented with a message saying that your account has been added advising that your phone is set up for MFA

Or for step by step instructions (including screenshots) see the How to register for Multi-factor Authentication via the Okta Verify App page.

The first thing you should do is contact the IT Help Desk and let them know. They can reset your factor to allow you to re-register a new number or in the case of a lost phone, they will disable the ability for your old phone to be available for MFA. Once you are setup with a new phone you can register it for MFA using the steps in this FAQ.