All University owned desktop computers and notebooks must have an approved antivirus software installed. The University uses Crowdstrike software which is automatically installed on any University owned system running a Microsoft Windows Operating System.
NOTE: Should you have any concerns around the antivirus protection, you should immediately call the IT Help Desk on (08) 8302 5000.
Microsoft: Windows 10 and above come with the antivirus software Windows Defender. There are free and paid antivirus products available to choose from, with a good overview of the best at Toms Guide.
Apple: macOS is vulnerable to trojans and ransomware so antivirus software should be installed on personally owned Apple computers. There are free and paid antivirus products available to choose from, with a good overview of the best at Toms Guide.
iPhone/iPad/iPod: Apple's iOS platform is designed with security in mind, it prevents apps from gaining the permissions they need to do any damage. To help make a more informed decision please see Toms Guide.
Android: Devices are vulnerable to trojans and ransomware so antivirus software should be installed on personally owned Android devices. There are free and paid antivirus products available to choose from, with a good overview of the best at Toms Guide.
While on the device in question complete the online Computer system test to find out if your device is suitable for completing your studies.
NOTE: This test was designed initially with UniSA Online students in mind, but any UniSA Staff or Student can run the test on their devices.
UniSA Staff and PhD Students (by Research) should first approach the IT Help Desk for assistance, in some instances your academic unit may already have a license to cover the product you require.
UniSA Students should check with their academic unit in the first instance.
If this is not the case, you are free to purchase the software you require from a vendor of your choice.
UniSA Office PCs obtain license installations through the Software Center (SCCM):
For step by step instructions (including screenshots) please see the Software Center page.
NOTE: The Software Center is not available on Macs and only allows PhD Students (by Research) to install certain software. If you are unable to install via the Software Center you will need to contact the IT Help Desk.
To look for a particular hardware configuration or a specific software application please use the Software and Hardware Search. To see all the software installed in a particular pool (plus other information about the pool) select the pool from the list in the UniSA Student Computer Pools webpage.
If the specific software/hardware you require is not available within the student pools and barns, please check your Academic unit computer facilities or contact your Course Coordinator.
Web browsers are designed to retain certain information about the websites you visit e.g., the server(s) it spoke to get there, the content to display, etc. This enables faster content display of previously visited sites, but if the browser becomes confused by something regarding a website it will not display as desired.
Even if two sites display similar content for the viewer e.g., videos, pictures or sound files, etc. the backends (which general viewers cannot see or access) may be completely different between the two sites, even if they are both UniSA owned sites.
Clearing your browser cache is a version of spring-cleaning for browsers, it will help improve the speed and display of websites which are experiencing issues. It will force the website to re-establish communication between your device and hosting server(s). This will refresh the content of the website and enable your device to display it correctly.
Step-by-step instructions (including screenshots) for all browsers can be found on the wikiHow site.
Otherwise, the process for the four most common browsers (IE11, Firefox, Chrome, and Safari) can be found on the clearing the cache page.
Cookies are disabled in some browsers to improve security. This setting can cause functionality issues when viewing some websites. If you find content is not displaying correctly you may need to enable cookies.
You can find excellent online training materials at the Office 365 Training Center and through LinkedIn Learning.
NOTE: UniSA does not offer internal software training.
